Customer Service Outsourcing for Contact Centre Businesses
Cut customer service costs by up to 70% while delivering faster response times, higher satisfaction, and reliable support - without the hassle of hiring locally.
Inbound Customer Support, Live Chat & Email Support, Outbound Calls & Follow-Ups, Technical Support, Technical Support, Billing & Account Management, and more.
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Let's Find Your New Team Member
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Inbound Customer Support
Handle calls, emails, and queries with professionalism—staffed by Customer Service Representatives (Voice/Non-Voice) trained in efficiency and empathy.
Live Chat & Email Support
Deliver instant resolutions via Chat Support Representatives and Email Support Representatives, ensuring seamless, asynchronous customer experiences.
Outbound Calls & Follow-Ups
Drive engagement and retention with Telemarketers (B2C/B2B) and Sales Representatives, specialising in proactive outreach and relationship-building.
Technical Support
Resolve complex issues swiftly with Technical Support Representatives, equipped to troubleshoot and elevate customer satisfaction.
"I really believe that all business owners can live wealthier, healthier, more fulfilling lives, with the help of amazing virtual teams. While building incredible systems and processes that back up everything you do in your business. I love helping to see the transformation in a person's life when they implement these amazing systems and processes with virtual teams."
Brian Jones
VA Platinum Founder & CEO
2024 MFAA Support Service Award
Finalist for the Support Service Provider Award - Small Company category at the 2024 MFAA National Excellence Awards, recognising excellence in professional development, support services, and aggregation.
2023 Asia-Pacific Stevie Awards Winner
Bronze winner in the 10th annual Asia-Pacific Stevie® Awards, regarded as the world's premier business awards, recognising business innovation across all organisations in the 29 markets of the Asia-Pacific region.
2022 Australian Mortgage Awards
Excellence Awardee for the Dye & Durham Best Industry Service at the Australian Mortgage Awards, which honor the outstanding achievements of Australia’s top brokers, brokerages, lenders, aggregators, and BDMs.
2021 Contact Center World Awards
Finalist in the 2021 Contact Centre World Awards, chosen from over 2000 entries across 80+ nations. These awards, by ContactCenterWorld.com, are the top honors in the contact center industry.
2024 MFAA Support Service Award
2023 Asia-Pacific Stevie Awards Winner
2022 Australian Mortgage Awards
2021 Contact Center World Awards
Trusted by hundreds of Australian businesses
Australia’s leading privately owned outsourcing company
Multi-award winning service
Tailored recruitment solutions using an in-house recruitment team
Our team are industry specialists with experience in their respective industries
Financial Planning
Mortgage Broking
Real Estate
Accounting and Bookkeeping
General Administration and Customer Service
Construction
Legal and Conveyancing
eCommerce and Retail
Digital Marketing
Not-For-Profit
Management Consulting
Insurance
"The support I have received from VA Platinum has helped my business grow and allow me to go away on holiday for long periods of time and enjoy a perfect work life balance."
“VA Platinum has been extremely professional and responsive in understanding our needs. They went over and above expectations and have been an integral part of our ability to grow and service our client base.”
"I have not only outsourced our loan processing but also the employment responsibilities to VA Platinum and I know that I am in good hands."
