Outsourcing Solutions for Australian Businesses
Build your remote team utilising our systemised approach to outsourcing. Our focus on role-specific training ensures your new team members are fully equipped for success.
Financial Planning, Mortgage Broking, Account & Bookkeeping, Customer Service, General Administration and more.
Let's Find Your New Team Member
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Handling Customer Enquiries
Handles customer queries via email, chat, or phone, provides information about products/services, addresses complaints, and ensures customer satisfaction.
Credit Analyst / Para Broker
Assessment of customer creditworthiness, loan analysis and product comparisons.
Data Collection and Integrity
Contacts product providers for client accounts, inputs data into CRM, and reaches out to clients for personal information updates.
Finance Applications
Gather necessary information and documents from clients, carefully review them for accuracy and validity, ensuring they are up-to-date.
"I really believe that all business owners can live wealthier, healthier, more fulfilling lives, with the help of amazing virtual teams. While building incredible systems and processes that back up everything you do in your business. I love helping to see the transformation in a person's life when they implement these amazing systems and processes with virtual teams."
Brian Jones
VA Platinum Founder & CEO
2024 MFAA Support Service Award
Finalist for the Support Service Provider Award - Small Company category at the 2024 MFAA National Excellence Awards, recognising excellence in professional development, support services, and aggregation.
2023 Asia-Pacific Stevie Awards Winner
Bronze winner in the 10th annual Asia-Pacific Stevie® Awards, regarded as the world's premier business awards, recognising business innovation across all organisations in the 29 markets of the Asia-Pacific region.
2022 Australian Mortgage Awards
Excellence Awardee for the Dye & Durham Best Industry Service at the Australian Mortgage Awards, which honor the outstanding achievements of Australia’s top brokers, brokerages, lenders, aggregators, and BDMs.
2021 Contact Center World Awards
Finalist in the 2021 Contact Centre World Awards, chosen from over 2000 entries across 80+ nations. These awards, by ContactCenterWorld.com, are the top honors in the contact center industry.
2024 MFAA Support Service Award
2023 Asia-Pacific Stevie Awards Winner
2022 Australian Mortgage Awards
2021 Contact Center World Awards
Trusted by hundreds of Australian businesses
Australia’s leading privately owned outsourcing company
Multi-award winning service
Tailored recruitment solutions using an in-house recruitment team
Our team are industry specialists with experience in their respective industries
Financial Planning
Mortgage Broking
Real Estate
Accounting and Bookkeeping
General Administration and Customer Service
Construction
Legal and Conveyancing
eCommerce and Retail
Digital Marketing
Not-For-Profit
Management Consulting
Insurance
"The support I have received from VA Platinum has helped my business grow and allow me to go away on holiday for long periods of time and enjoy a perfect work life balance."
"I had previously used an outsourcing solution in 2017 and found the quality of work to be poor. Working with VA Platinum and their dedicated success managers and training programs have mitigated these concerns."
"Over the last 4 months I've been using VP Platinum and they have been very professional and always available to help. I would highly recommend their services."
