Easy Outsourcing, Using Industry Experts

  • Specialists in sourcing remote virtual assistants
  • Bespoke and proven recruitment process
  • A range of role types to help your business scale

Financial Planning, Mortgage Broking, Account & Bookkeeping, Customer Service, Digital Marketing and more.

Get Started
Offshoring
Fox & Hare
Fox & Hare
Sherlok
Sherlok
Connect Mortgages
Connect Mortgages
Now Finance
Now Finance
TTS & Associates
TTS & Associates
Hayes & Co
Hayes & Co
Armstrongs Financial Advisers
Armstrongs Financial Advisers
Botique Advisers
Botique Advisers
Digital Convergence
Digital Convergence
Impact Realty Group
Impact Realty Group
Slomai
Slomai
Worth Property Investing
Worth Property Investing
What We Do

We'll help scale your business by finding remote virtual assistants

"I really believe that all business owners can live wealthier, healthier, more fulfilling lives, with the help of amazing virtual teams. While building incredible systems and processes that back up everything you do in your business. I love helping to see the transformation in a person's life when they implement these amazing systems and processes with virtual teams."

- Brian Jones, VA Platinum Founder & CEO
Brian Jones 1

Connect Mortgages

Settlement volumes up 50% on the previous 6 months since hiring a remote team member

50%

Increase in settlement volume

Hear from some of our
valuable clients

“VA Platinum has been extremely professional and responsive in understanding our needs. They went over and above expectations and have been an integral part of our ability to grow and service our client base.”

KATHERINE PILKINGTON
KATHERINE PILKINGTON
Countrywide Finance Solutions

"VA Platinum has proven to be an invaluable asset to our company. We couldn't be more pleased with our ongoing partnership and we highly recommend their services to anyone seeking top-notch virtual assistance."

Bolder-1
GARRY MILLBURN
Bolder Wealth

“I cannot speak highly enough about the organisation and the people within the VA Platinum team. I would highly recommend VAP for anyone who is looking to outsource any parts / functions of their business.”

Now Finance Icon
NOW FINANCE
Now Finance

How we can help

A VA supports businesses in all aspects of their operations. Below is a list of some of the typical tasks that can be undertaken by a VA.

Loan Processing

Loan Processing

Ensures borrower documents are complete and accurate, manages loan applications to settlement, and oversees loans post-settlement for smooth operation and customer satisfaction.

Finance Applications

Finance Applications

Gather necessary information and documents from clients, carefully review them for accuracy and validity, ensuring they are up-to-date.

General Administration

General Administration

Provides administrative/client services support, including handling enquiries, managing databases, ensuring FSRA compliance, etc.

Document Maintenance & Management

Document Maintenance & Management

Files documentations, prepares documents for digital signatures, readies portfolios for reviews, and prepares ROAs.

Frequently Asked Questions

What tasks can virtual assistants do?

Virtual assistants can do a range of tasks. You may visit the links below for more on what VAs can do for you within the main industries we serve.

  • Financial Planning
  • Mortgage Broking
  • Bookkeeping & Accounting
  • General Administration and Customer Service


If you don’t see your industry on the list, our bespoke recruitment services can help you connect to the right VA for your business. For assistance, send your queries to service@vaplatinum.com.au.


Pro Tip: Hire for the role – not the task. For example, you can have an Executive Assistant who takes care of the day-to-day admin, calendar tasks, and bookings; or a digital marketing VA who takes care of your SEO, content, and video editing.

How do you choose your staff?

We follow a Gold Standard for recruitment that ensures we hire people with the same purpose, who have integrity, and who believe in the value of a productive work environment and customer service.

We look for team players who are kind and optimistic, who express their opinions succinctly for the good of the organisation without sacrificing empathy, and who demonstrate an explicit learning curve, or, at the very least, possess self-awareness and curiosity that pushes them to learn.

Our recruitment prioritises hiring prospective staff via staff referrals. This way, the candidates have already been screened by their peers and are far likely to fit into VAP culture. A willingness to work with us long-term is also important.

How long does the recruitment process take?

General Mortgage Broking/Financial Planning – 3 weeks to source and endorse

Specialised – 1 to 2 months to source and endorse

Is there any lock-in contracts?

No, we do not believe in locking you into a contract. Think of working with VA Platinum as an ongoing, evolving partnership. Our mission is to become an integral component of your growth plans. We simply have a one-month notice period to terminate our services – just as you would for any staff hires.

If you have 5+ staff, we would require a six-week notice.

How do you ensure the security of client data?

VA Platinum holds a ISO 27001:2013 certification for Information Security Management Systems. We have dedicated and proven security measures to safeguard client data. This includes the use of a password protection tool, staff monitoring software, office security, privacy and data breach policies, and more.

Is there a term for your contracts?

No, we do not believe in locking you into a contract. Think of working with VA Platinum as an ongoing, evolving partnership. Our mission is to become an integral component of your growth plans. We simply have a one-month notice period to terminate our services – just as you would for any staff hires. If you have 5+ staff, we would require a six-week notice period.

 

Let's Scale Your Business